Create a brief
Describe the product in plain language and state fixed constraints plus explicit unknowns.
Support & documentation
Get unstuck without sending your product secrets around.
Start with the quick guides below. Signed-in users can submit a support ticket that includes only limited account/app context unless they deliberately add more.
01
Quick start
The shortest path from rough intent to a useful manufacturer conversation.
Add evidence
Attach drawings, screenshots, PDFs or notes that support real requirements.
Review requirements
Check Confirmed, Partial, Deferred, Inferred and Missing states. Fix incorrect extraction before acting on the score.
Resolve the right gaps
Use Decision Center to separate founder choices from supplier, engineering, lab and compliance work.
Create the handoff
Generate the manufacturer brief. Open work stays visible and generating it does not inflate readiness.
02
Help center
Core concepts you should understand before relying on the workspace.
03
Frequently asked questions
Answers are intentionally conservative where engineering, legal or billing judgment still belongs elsewhere.
04
Contact & issue workflow
For account-specific help, report a problem, feature request, product feedback or billing/refund request from inside the signed-in app.
Report a bug
In SpecSprout, open ? Help → Report a problem. The ticket can include the current screen and project ID, but not your project description or evidence content.
Feature request / feedback
Use the in-app Feedback control. Requests are stored under your account so the ticket ID remains traceable.
Billing / refund
Review the invoice and subscription in Billing first, then submit a Billing / refund support request. Eligibility follows the configured Terms and applicable law.
Support email
Loading the support email. You can also use Help in your account.
Service health
View service statusCurrent service status
View the latest first-party service checks and what they cover. A successful check is a snapshot, not an uptime guarantee.